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Jay Ganglani

NBC News

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Author of "Supermarket Chatbot Goes Rogue"

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Supermarket Chatbot Goes Rogue
NBC NewsnewscautiousMar 2, 2026

Woolworths' AI chatbot Olive was programmed with human-written scripts to claim it was human and share fictional personal anecdotes about family, causing customer discomfort until the company removed this scripting.

“Author of "Supermarket Chatbot Goes Rogue"”

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