Woolworths
Responded to NBC News explaining that birthday-related responses were human-scripted and have been removed due to customer feedback.
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Woolworths' AI chatbot Olive was programmed with human-written scripts to claim it was human and share fictional personal anecdotes about family, causing customer discomfort until the company removed this scripting.
“Responded to NBC News explaining that birthday-related responses were human-scripted and have been removed due to customer feedback.”