VP of Research at Apptopia
Commented that ChatGPT built the GenAI chatbot category but users are now diversifying their toolkit as viable alternatives have scaled.
How media typically covers Tom Grant
Referenced in coverage
The GenAI chatbot market grew 152% YoY with Google Gemini surging to 25.2% share while ChatGPT declined to 45.3%, but multi-app usage rising to 20% indicates users building AI workflows around specific use cases rather than consolidating.
“Commented that ChatGPT built the GenAI chatbot category but users are now diversifying their toolkit as viable alternatives have scaled.”