Joseph Kim is a CEO at DRUID AI.
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Multiagent Systems and orchestrated AI workflows are becoming the primary 2026 enterprise trend, with 70% of organizations expected to use conversational AI interfaces for customer service by 2028.
“Highlighted need for workforce reskilling with humans evolving into 'managers of agents' focusing on strategy and high-value problem-solving.”
Enterprise AI in 2026 is shifting from siloed pilots to orchestrated multi-agent systems that integrate across organizational workflows for automated complex processes and governance.
“Joseph Kim highlights the transition where humans must evolve into managers of agents focusing on strategy and high-value problem-solving.”