← Back to PeopleFREngineerFergal ReidChief AI Officer at IntercomLinkedInChief AI Officer at Intercom who works on LLM-based products.1Mentions1Articles1OutletsCompanies CoveredAnthropic1Apex1Cursor1Decagon1Fin1Intercom1OpenAI1Sierra1ArticlesMost recent firstMentioned InReferenced in coverageThe age of vertical models is hereXpositiveMar 27, 2026“Leader of Intercom's 60-person AI group responsible for developing the Apex model that powers Fin customer service agent.”