VP of Customer Success at Slack
Kosmowski stated that employees need more than top-down directives to be convinced that a new tool is worth learning and adopting.
How media typically covers Christina Kosmowski
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Organizations can drive successful adoption of new tools like Slack by identifying and empowering internal 'champions'—trusted peers who model usage and provide peer support rather than relying solely on top-down directives.
“Kosmowski stated that employees need more than top-down directives to be convinced that a new tool is worth learning and adopting.”