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Announced ServiceNow's multi-year agreement with OpenAI to integrate frontier models into enterprise workflows.
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OpenAI to Power Business Automations
OpenAIannouncementpositiveJan 21, 2026
OpenAI and ServiceNow announced a multi-year partnership to integrate OpenAI's frontier models including GPT-5.2 into ServiceNow's platform, enabling enterprises to deploy agentic AI across 80+ billion annual workflows with end-to-end automation capabilities.
“President, COO, and CPO of ServiceNow discussing the partnership and future of AI-powered workflows”
Generative AIAI AgentsEnterprise AIAI Automation